FAQ.

FAQ.

Feed.

What is Feed.?

Feed.
They’re meals. And snacks. Convenient. Balanced.
A meal that has all the nutrients, vitamins & minerals you need.
No prep needed.
Vegan. Gluten-free. Lactose-free. Non-GMO.

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What are some of Feed.’s initiatives for the environment?

Our monodoses are made of 100% recyclable paper.
Our cardboard packaging is 100% recyclable. Recycled. Issued from sustainably managed and FSC-certified forests*.

We surround ourselves with partners who share this vision.
Our printers are Imprim’Vert-certified.
They play by the rules, reducing their environmental impact (energy saving), ensuring good waste management and using environmentally friendly ink. We are aware.

We can always do better.

Resilience. Research. Determination. Improvement.

*FSC. Environmental label. Ensures that the production of wood or a wood-based products complies with procedures guaranteeing sustainable forest management.

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Can hot water be used in the shaker?

Of course.
However, do bare in mind that the heat might deteriorate our recipes’ vitamins and minerals.
We suggest lukewarm or fresh water.

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Can I put milk in the shaker instead of water?

Yes. However, that will increase the energy intake.
We recommend plant-based milk if you want a truly vegan meal.

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Is Feed. Kasher or Halal?

Our meals are neither Kasher nor Halal-certified. However, they are vegan.
For more information, check out your meal’s content.

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Where do Feed. vitamins come from?

60 to 80% of the vitamins and minerals are naturally supplied by our recipes’ ingredients.
Adding a vitamin mix guarantees 15 to 33% of your daily intake of vitamins and minerals.

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Can diabetics consume Feed. products?

There is no contraindication. Glycemic index varies from 22 to 30.

Meal-Shake (powder).
The carbohydrates come from gluten-free oat flour. Fruit and vegetable powders. Our meal drinks have no added sugars.

Meal-Shake (ready-to-drink).
Carbohydrates are mainly provided by maltodextrin. Glycemic index ranging from medium to high. The high fibre and protein content ensures a low to medium glycemic index for your ready-to-drink.

Meal-bar.
Agave syrup is used to bind our ingredients. Low glycemic index. No spikes in blood sugar.
Naturally rich in minerals. Iron. Calcium. Potassium. Magnesium.

All cases are different. Ask your doctor’s opinion.

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What are the contraindications when it comes to consuming Feed. products?

Children. Teenagers.
Different nutritional needs than those of adults. Both in terms of quality and quantity.

Pregnant women.
Precaution with vitamin A as high doses can represent a risk for the foetus.
Excess soy. Rich in phytoestrogens which can interfere with the hormonal system of both the mother and baby.

Specific diets.
Ketogenic. Poor in FODMAPS. Poor in certain vitamins and minerals, etc.

Ask your doctor’s opinion.

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Is it OK to consume only Feed. products and nothing else?

No contraindication. No risk, from a nutritional point of view.

Our objective. Ideal and practical alternative to make more of your time.
We do not want to completely replace traditional food.

Adapt your Feed. according to your needs and your desires.

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How are the (powder) meal-shakes made?

Raw materials crushed and mixed.
Freeze-dried* fruits and vegetables to preserve nutritional properties.
Bagging of 1 meal or 20 meals.

*Freeze-drying: a preservative process that allows the dehydration of a food substance in order to reduce it to powder form.

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How are the meal bars made?

Mixture of raw materials with agave syrup and/or vegetable fibres, liquefied by slight heating.
Mixture stirred until a homogeneous texture is obtained.
Cooled, extruded* and cut into 70 or 100 g portions.
Depending on the recipe, they are heeled or completely coated with chocolate.
Packed in sachets.

*Extrusion: pressurising the mixture in a mold to give it its final shape.

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How are the (ready-to-drink) meal-shakes made?

Dry matter diluted in water and rapeseed oil.
Sterilisation of the mixture obtained at Ultra High Temperature (UHT) for a few seconds.
Bottling under sterile conditions.
Quickly cooled drink to preserve nutritional properties.

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How are the Crunchy balls made ?

Two steps.

1. Extrusion.
Flours are mixed with water. Until a smooth and homogeneous dough is obtained.
This dough is put under vacuum.
Which will cause the trapped air to swell. And make the dough very airy.
This blown mixture is passed through a huge syringe called an extruder.
To be cooked and pushed into a mold which will give it its final billet shape.
The cooling will bring it all its crispness.

2. Coating.
Plain billets (without coating) are placed in a chocolate turbine (a kind of food mixer).
Temperate dark chocolate is gradually added to it and constantly coats the billets.
After several minutes of turbination, the chocolate cools around the billets.
And leaves a thin, perfectly smooth layer.
It is possible to add a decoration like grated coconut at the end of the turbining to dress the billet and give it a different flavour.

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Buy. Feed.

How can I cancel my order?

Contact our Customer Happiness team.
9:00 am to 6:00 pm. Monday to Friday.
Mail. service.clients@feed.co.
Phone. +33 (0)9 70 73 18 71.

You cannot cancel an order that is already in preparation. In this case, refuse your delivery at the carrier’s presentation.

Upon return to the warehouse, the refund is made between 4 and 5 working days.

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What are the delivery times and prices?

Delivery time.
France. Colissimo. Colis Privé*. Mondial Relay. 3 to 4 working days.
France. Chronopost. 48h working days.
European Union. 6 to 10 jours working days.

Delivery cost.
Colissimo. Colis Privé. Mondial Relay. 5.90€.
Chronopost. 9.90€.

For purchases above 70€. Free delivery.

*With Colis Privé. If the recipient is absent, the package will be delivered to the nearest Mondial Relay store.

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Which countries do you ship to?

Germany. Austria. Belgium. Bulgaria. Cyprus. Croatia. Denmark. Spain. Estonia. Finland. Greece. Hungary. Ireland. Italy. Latvia. Lithuania. Luxembourg. Malta. The Netherlands. Poland. Portugal. Czech Republic. Romania. United Kingdom. Slovakia. Slovenia. Sweden. Switzerland.

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Do you deliver outside the European Union?

May be subject to obligations and taxes. These are collected by the country of destination when the package crosses the border.

Customs clearance costs are not borne by Feed.

Customs policies depend on the country. For more information, contact the local customs department.

You are responsible for the import of the products. It is therefore important to respect the laws and regulations in force.

It is possible that your package may be opened and inspected at the border by the customs authorities for safety reasons.

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What are your accepted payment methods?

Credit cards.
Visa. Mastercard.

PayPal.
Secure payment. PCI-certified level 1.

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How can I return my package?

Return accepted if the item is in its state of origin. The return is not the responsibility of Feed.

Contact our Customer Happiness team.
9:00 am to 6:00 pm. Monday to Friday.
Email. service.clients@feed.co
Phone. +33 (0)9 70 73 18 71

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What are the points of sale?

More than 5,000 stores.

Find them in our store locator.

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What should I do when my parcel is delivered?

Order received.
1) Check your package in front of the carrier.
2) Refuse if your package is in poor condition. If your package is repackaged. If your package is wrapped with adhesive other than ours. If your package is too light. If your package has been opened during transport, etc.
If your package is in a perfect state. Accept delivery with detailed feedback.
If your package is damaged. Or if there are missing items. Refuse your package.
If your package is in good condition. Check the contents in the presence of the deliveryman or the post office operator.
Please note that the mention « subject to unpacking » (French: « sous réserve de déballage ») is not valid in the event of a dispute: describe precisely what you saw and take photos of your package (if possible before opening) from all angles.
3) If need be. Contact our Customer Happiness team.
9:00 am to 6:00 pm. Monday to Friday.
Email. service.clients@feed.co.
Phone. +33 (0)9 70 73 18 71.

Order marked as delivered but not received.
1) Check the mentionned delivery address.
Check to see if you have a calling card in your mailbox. Or at your neighbour’s house.
2) If need be. Contact our Customer Happiness team.
9:00 am to 6:00 pm. Monday to Friday.
Email. service.clients@feed.co.
Phone. +33 (0)9 70 73 18 71.

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How do I change the delivery address?

For a change of delivery address. Contact the carrier with your tracking number.

Colissimo. 3631. Monday to Friday. 8:30 a.m. to 7 p.m. Saturday. 8:30 a.m. to 1 p.m.

Colis Privé. 08 06 00 02 50. Monday to Friday. 8 a.m. to 7 p.m.

Chronopost. 09 69 39 13 91. Monday to Friday. 8 a.m. to 7 p.m. Saturday. 8 a.m. to 12 p.m. Mail. service.client@chronopost.fr.

Mondial Relay. 09 69 32 23 32. Monday to Friday. 9 a.m. to 12 p.m. 2 p.m. to 6 p.m. Mail: suividecolis@mondialrelay.com.

 

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Original. Range.

What are the strenghts of the Original range?

DO. Feed. The complete meal. With protein. Carbs. Lipids. Fibre. Vitamins & minerals. Take anywhere. Get the right amount of energy. To get things done. It’s your call.

SAVE. Time. To keep going. To move forward. To bring your projects to life.

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How do I properly prepare my Original shake?

Pour 300 ml of water into a shaker.
Add your Original Feed. monodose or 3 pods from your 20-meal sachet.
Shake. Drink.

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What are the benefits of the Original range ingredients?

Meal-shake (powder).
Gluten-free oats which gives this guzzling cereal note and which goes perfectly with our freeze-dried fruits or vegetables. Whole pea protein and flaxseed that’s packed with omega 3.

Meal-bar.
A fine selection of dried fruits, almonds, buckwheat seeds, pieces of fruits, grated coconut, chickpea, pea and rice flour. A blend that gives you all the fibre, protein, vitamins, minerals and omega 3 you need.

Meal-shake (ready-to-drink).
A smooth mixture based on fruit or cocoa puree, complete vegetable proteins rich in essential amino acids and rapeseed oil source of omega 3.

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What are the different formats of Feed.’s Original range?

3 formats.

Meal-Shake (powder). 115 g. 500 kcal.
Chocolate. Red berries flavour. Vanilla flavour. Tomato. Vegetables.
No added sugar. Fibre-rich. 16 g of protein. Rich in vitamins & minerals.

Meal bar. 100 g. 400 kcal.
Chocolate. Red berries. Lemon. Coconut-chocolate. Banana-chocolate. Apple-cranberries.
Fibre-rich. 20 g of protein. Rich in vitamins & minerals.

Meal-Shake (ready-to-drink). 500 ml. 430 kcal.
Chocolate. Red fruits. Vanilla flavour.
No added sugar. Fibre-rich. 15 g of protein. Rich in vitamins & minerals.

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What are the allergens in the Original range?

Bar-meal.
Soy. Almonds. Sulphites *.

Meal-shake (ready-to-drink).
Soy.

* only in apple-cranberry, lemon and banana-chocolate meal bars.

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Light. Range.

What are the different formats of the Light range?

2 formats.

Meal-shake (powder). 90 g. 300 kcal.
Raspberry-mango. Peach-green tea. Coconut-chocolate. Banana-chocolate. Peas-mint.
No added sugar. Fibre-rich. Protein-rich (22g). Riche in vitamins and minerals. Super ingredients.

Meal bar. 70 g. 250 kcal.
Blackberry-chocolate. Sesame-chocolate. Orange-chocolate. Mint-chocolate.
Low in sugar. Fibre-rich. Protein-rich (14g). Source of vitamins and minerals. Super-foods.

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Does the Light range contain allergens?

Meal bar.
Soy. Sesame.* Sulfite**.

* only for the Sesame-chocolate bar.
** only for the Orange-chocolate bar.

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How do I properly prepare my Light shake?

Pour 330 ml of water into a shaker.
Add your Light Feed. monodose or 2 pods from your 20-meal sachet.
Shake. Drink.

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What are the benefits of the Light range ingredients?

Meal-shake (powder).
Gluten-free, high-fibre oats, freeze-dried fruits, whole pea protein and flax seeds packed with omega 3. Most of the range: konjac and 3 other super-foods (Cayenne pepper, green tea & guarana) to offer you quick and lasting satiety until the next meal.

Meal-bar.
A rich fibre blend made from pieces of fruits, whole vegetable protein from peas and soy. A little rapeseed oil rich in omega 3. All enclosed in a shell of fine dark chocolate, crunchy and sugar-free. We add konjac for a quick and lasting appetite suppressant effect.

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What are the strenghts of the Light range?

DARE. Low-calorie, low sugar and low-fat recipes to help you reach your weight or fitness goals.

BOOST. 4 super ingredients present in the Light recipes to boost your metabolism. And konjac to ensure a fast and long-lasting sensation of fullness.

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What are the super-foods?

Konjac. Green tea. Guarana. Cayenne pepper.
Very low calorie foods. Rich in fibre.
Natural appetite suppressant. Rich in antioxidants that aid digestion and boost your metabolism to help you reach your weight or fitness goals.

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Sport. Range.

What are the formats of the Sport range?

There are 2 formats in our Feed. Sport range.

 

Meal Drinks (in powder – 125g). 500 kcal and 37g of protein per meal.

5 recipes: Banana. Hazelnut-chocolate. Red berries. Vanilla. Vegetables.

No added sugar. High in fibre and 26 vitamins & minerals.

 

Meal-bars (ready-to-eat – 100g). 370 kcal and 23g of protein per meal.

3 recipes : Choco-Crispy, Vanilla-Pecan, Cranberries-Chocolate.

High in protein. Low in sugars. High in fibre. Source of 25 vitamins & minerals.

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What’s inside Feed. Sport’s powders?

37g of protein.

Pea, sunflower, oat and rice proteins: This plant-based protein mix is allergen-free and the most complete plant-based protein mix available. It brings you all the essential amino acids. They are ideal for building and recovering muscles. Whether you want to build muscle or recover better, this is the perfect meal to include in your fitness routine. 

 

25 vitamins and minerals. 

Energy ! Vitality ! Focus ! This combination of vitamins and minerals has been formulated to counter dehydration (sodium, potassium…), tiredness (vitamin C, magnesium…) and oxidative stress (vitamin E, zinc, selenium…). The B group vitamins boost your energy level to push yourself to the limit!

 

Complex and gluten-free carbohydrates.

Our gluten-free wholegrain oats provide high-quality carbohydrates! Ideal for energy recovery and synthesis, carbohydrates are not to be neglected! During high-intensity efforts, they are the primary energy suppliers. After the effort, they also help to save proteins, keeping them in stock for repairing muscle fibres damaged during physical activity.

 

0 added sugar.

In Feed. Sport powders, we do not add any sugar! Only sugars naturally available in cocoa or fruit powders are allowed. This guarantees a low glycemic index in our meals.

 

 

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What’s inside Feed. Sport’s meal-bar?

23g of crispy protein. 

Pea, rice and soy crispy proteins. This trio of plant-based proteins provides you with all the essential amino acids. Whether you want to build muscle or recover better, this is the perfect meal to add into your workout routine.  

 

25 vitamins and minerals. 

Energy ! Vitality ! Focus ! This combination of vitamins and minerals has been formulated to counter dehydration (sodium, potassium…), tiredness (vitamin C, magnesium…) and oxidative stress (vitamin E, zinc, selenium…). The B group vitamins boost your energy level to push yourself to the limit!

 

Simple and complex carbohydrates.

Ideal for energy recovery and synthesis, carbohydrates are not to be neglected! During high-intensity efforts, they are the primary energy suppliers. After the effort, they also help to save proteins, keeping them in stock for repairing muscle fibres damaged during physical activity.

 

Crunchy and gourmet chocolate.

The psychological side is crucial for physical performance. The sweet, motivating and comforting side of chocolate is the best sidekick you can find for your workouts!

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Benefits of the sport range

– Convenient and High in protein.

– Before or after your workout.

– Develop your muscle mass.

– Improve your performance.

– Recovers quickly.

– Specifications (vegan, gluten-free, lactose-free, GMO-free and made in France).

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When is the Sport range best consumed ?

At any meal.

This sport range can replace any meal, it is ultra-convenient and easy to digest. It is also a perfect snack as part of a high-protein diet.

 

Before-and-after.

You lack time and prefer to take your Feed. Sport meal before your training to fill up your energy levels? We recommend eating it 1h to 1h30 before your warm-up.

 

If you find it more convenient to eat it after your workout to increase your protein intake before going back to work, you can eat it right after your shower. Wait until you take a deep breath and lower your heart rate (25-30 minutes after training) to take full advantage of the nutritional benefits of the bar.

 

 

In short, whenever you want.

You can also use Feed. Sport on days without training. It’s a perfect balanced and high-protein breakfast for example! These meals will allow you to maintain a sufficient protein intake to fight against muscle waste.

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Are there any allergens in the sport range?

In our Feed. Sport meal-drinks:
0 allergens!

In our Feed. Sport meal-bars::
SOY and PECAN NUTS*
*Only in the Vanilla & Pecan nuts bar.

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Snack. Range.

Does the Snack range contain allergens?

Crunchy balls. 
Soy.

Raw bar.
Peanuts.
Hazelnuts.
Soy.

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What are the benefits of the Snack range ingredients?

Crunchy balls.
Puffed, light and crispy billets. Made with rice flour, corn and peas.
An intense dark chocolate coating. And guzzling. To keep the crunchiness of Crunchy balls.
The result: a delicious and balanced snack. Without palm oil.

Raw bar.
Fruits, fruits and fruits.
Dates. Plum. Almonds. Hazelnut. Peanuts. Cherry. Banana. Coconut. Cocoa. Rice and soy protein. Etc. The best of plant-based for a balanced snack.

Dates are a miracle fruit very rich in fibre. So rich that it brings on its own, more than 60% of the fibre in our recipe. A real appetite suppressant and satietogenic power. It is full of vitamins (A, C, B2, B3, B5, B6) and minerals (potassium, magnesium, iron and calcium). Ideal for fighting fatigue.

Peanuts are one of the richest food in vegetable protein. Richer than a slice of red meat. It is also rich in omega 9 which helps lower bad cholesterol. Athletes swear by this oilseed reputed anti-cramping and anti-fatigue thanks to the magnesium, phosphorus, potassium, manganese and vitamin B3 it contains.

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What are the different formats of the Snack range?

2 formats.

Crunchy balls. 45 g. 200 kcal.
Chocolate. Coconut-chocolate.
2x less sugar*. 2x more protein*. 6x more fibre*.

Raw bar. 28g. 100 kcal.
Hazelnut-chocolate. Peanut. Coconut. Cherry.
Fibre-rich. Protein-rich. Source of vitamins and minerals.

*Compared to other crunchy balls out there.

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What are the strenghts of the Snack range?

CHOOSE. Fibre. Protein. Vitamins and minerals. Energy. Always have one in your pocket.

ENJOY. Guilt-free. Give yourself a break. Have a balanced snack.

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When is the Snack range best consumed?

Every day.
Replace your usual snacks that are too high in sugars and fats.
Take a Feed. Snack. Balanced. Tasty.

Don’t feel guilty anymore. Indulge yourself.

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What is a raw bar?

Our raw bars are delicious bars 100% plant-based and without cooking. To maintain natural nutritional properties. Few ingredients. Carefully selected to offer a snack rich in fibre and protein in just 100 kcal.

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Subscription.

How does Feed.’s subscription program work?

You can choose to subscribe to your favorite recipes, and receive them every month without having to order again on the website. It’s easy! When adding your products to your basket, all you have to do is select the option “receive each month.

In the order summary, you’ll find the product to which you are subscribed to. Every month, have a look in your mailbox, your Feed. package will be waiting for you!

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What’s the advantage of subscribing?

Subscribe to your favorite recipe and enjoy 15% off (except for starter packs) as well as free delivery. 

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Can I have several subscriptions?

You can subscribe to as many products as you want during an order. And you can subscribe to other products in a second order.

However your subscription starts from the day you’ve made your first order. If you’ve subscribe to different products more than once, even with only a few days apart, you’ll receive your subscriptions in two different deliveries. 

If that’s the case, we kindly ask you to contact our customer service in order to join all your subscriptions in one delivery, in order to reduce our impact on the planet.

PS: our customer service could contact you as well to ask you this question.

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Is there a minimum number of meal to order for a subscription?

As a regular order, you still need a minimum of 12 meals in your basket in order to checkout. Our starter packs are not available for subscription. 

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How can I modify the delivery address of my subscription?

You can modify your delivery address directly in your account. Select the one you want as your regular delivery address.

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Can I get my subscription delivered abroad?

Yes within the EU. And the delivery is still free. Customs taxes however stay at your charge.

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How does the payment work?

Only credit cards are accept for the moment (no PayPal).

In your card, choose the products you want to subscribe to. You’ll be charged at each delivery on the credit card you’ve initially used at your first order. If you wish to modify your payment method, please contact us at service.clients@feed.co.

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May I choose on what day I’ll get charged?

No, you’ll get charged the same day every month.

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How much does the delivery cost?

It’s free for every delivery of your subscription.

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May I choose the shipping date of my order?

No as the shipment is automatically triggered every month.

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What’s the estimated delivery delay?

72 hour delivery.

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Is it a non-binding subscription?

Yes, it’s commitment-free as you can choose when to start and when to stop your subscription by contacting your customer service team.

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How may I modify or stop my subscription?

To modify, delay or merge your subscriptions, you can contact us by email at customerservice@feed.co, by phone at +442033184955 , on our live chat, on Whatsapp or on social media.
To cancel your subscription, please contact our team by phone at +442033184955. (from manday to friday from 8am to 5pm).
Please make sure to contact us at least 3 days prior the renewal of your subscription.

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Can I use a discount code with a subscription?

Our subscription program enables you to get 15% off all year long. Other offers, or vouchers can not be cumulated with our subscription program.

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May I modify the frequency of my subscription?

For now, you can only receive your package every 30 days. Soon, you’ll be able to choose a 15 days delivery.

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Referral.

How to refer a friend?

Your referral code will then be available in your customer account. Share it to all your friends.

You’ll receive a 10€ credit as soon as one of your friends made his/her order with your code.

Thanks to your referral, your friend will benefit from a 10€ discount on our website. Win-win!

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Is there a limited number of referrals I can do?

Be our ambassador. Refer as many people as you like. 

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How can my friend use my referral code?

When making his/her order, all he/she has to do is to type in the referral code in the box “I have a promotional or referral code”. The discount will be applied to his/her cart.

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How can I use my credits?

You can choose to merge your 10€ credits. You’ll have 6 months to use them. Find your credits in your customer account and create the discount code you want in your customer space, in the “Referral” section. When making your order, you can use a 10, 20, 30€ discount code … all you have to do is select the amount you want from your available credits.

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