This Preamble is part of the General Terms and Conditions of Sale.
General Terms and Conditions of Sale.
Article 1. Parties to the present agreement
Between the undersigned:
1° The Company FEED., French Société par action simplifiée, having a share capital of 13.335 euros (€), registered in the Trade and Companies Registry of Paris under the number 821 239 878, having its registered office at 231 rue Saint Honoré, 75001 Paris, France, and having the VAT number FR59821239878.
2° Any natural person wishing to make a purchase on the Seller’s website.Hereinafter referred to as the “Buyer”, on the other hand.
It has been agreed as follows:
Article 2. Object
2.1 The Seller’s activities include the production and online sale of “smart food” products (hereinafter referred to as the “Product”) that provide an alternative to “traditional food”.
2.2 The Buyer and the Seller agree that their relationship, as well as the access and use of the www.feed.co website (hereinafter referred to as the “Site”), shall be governed exclusively by:
- these General Terms and Conditions of Sale (the “Terms”), to the exclusion of any other conditions. For the avoidance of doubt, these Terms shall prevail, where applicable, over any other version of these Terms, document or any other terms and conditions;
- the Legal Information; and
- any applicable laws and/or regulations.
2.5 The purchase of a Product on the Seller’s Site implies the Buyer’s unreserved knowledge and acceptance of these Terms.
2.6 The Buyer undertakes not to use the Site in any way which it is not intended to be used for and not to do anything, or omit to do anything, that distorts the Site or the selling of the Products online.
2.7 The Seller may amend these Terms at any time. In case of amendment, the applicable Terms are those in force on the date of the order placed by the Buyer, a dated copy of which can be provided to the Buyer at their request.
2.8 The fact that the Seller does not claim the application of a clause of the Terms or accepts its non-performance, whether permanently or temporarily, shall not be interpreted as a waiver by the Seller of its rights which derive from said clause.
2.9 The Terms were updated on the 13th of June 2019. This edition shall prevail over any other version of the terms and conditions previously in existence.
Article 3. Definitions
- Product: refers to the products on sale on the Site, within the limits of available stocks. The photographs cannot ensure a perfect similarity with the product offered.
- Delivery: refers to the process of sending/transferring to the Buyer the physical possession or control of the Product.
- Site: refers to the infrastructure developed by the Seller in computer formats which can be used on the Internet, including data of various kinds, and in particular texts, sounds, static or animated images, videos, databases, intended to be consulted by the Buyer to know more about the products and services and if relevant to make a purchase. The Site is available at the following URL address: https://www.feed.co/uk/en/.
- Internet: refers to different networks of servers located in different locations around the world, linked together using communication networks, and communicating using a specific protocol known as TCP/IP.
- Subscription: means the paying package proposed by Feed. in order to benefit from the service to receive, each month during a period chosen by the Customer (every month) food products. The user declares to have obtained from Feed. prior to his Order all the information on the Services and their content necessary for the Order. He declares that he is solely responsible for the choice of the Services and the Subscription as well as their adequacy to his needs.
Article 4. Price
4.1 The prices of the Products offered for sale on the Site are indicated in pounds sterling (£) inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated. For the avoidance of doubt, the prices on the Site are excluding processing and Delivery costs of the Products.
4.2 All orders are payable in pounds sterling (£).
4.3 Any change in the applicable VAT rate or exchange rate may be reflected in the prices of the Products.
4.4 Similarly, if one or more taxes or contributions are instituted or modified, either upward or downward, this change may be reflected in the selling price of the Products on the Site.
4.5 In case orders are shipped to a country outside metropolitan France, the Buyer is considered as an importer of the Product, customs duties or local taxes or import duties or state taxes are then likely to be charged to him. These rights or taxes are the responsibility of the Buyer, both in terms of declarations and payments to the competent authorities and organisations.
4.6 The Seller reserves the right to modify at any time the prices of the Products sold on the Site. The Seller will invoice the Buyer for the Product on the basis of the price applicable at the time the order is confirmed and subject to the availability of the Product.
4.7 The Seller undertakes to regularly check that all prices indicated on the Site are correct, but cannot guarantee that they are absolutely error-free. If an error in the price of a Product should occur, the Seller will give the Buyer the opportunity to reconfirm the purchase of the Product at the correct price or to cancel the order. In the event that the Seller is unable to contact the Buyer, the order will be considered cancelled.
Article 5. Order and Subscription
5.1 The Buyer has the opportunity to browse the Site and order Products offered for sale on the Site, subject to availability.
5.2 When an order is made, the contractual information is presented by the Seller in English and is confirmed by the Buyer when the order is validated.
5.3 In accordance with Article 6 only orders including a minimum of 12 meals, regardless of the number of Products, can be made on the Site. The “Starter Pack” Product, including 5 meals, is not subject to this rule and can therefore be ordered individually.
5.4 The Buyer who wishes to purchase a Product by ordering on the Site must complete an identification form on which he must provide the following information:
- Email address;
- First and last name;
- Postal address;
- Telephone number; and
- Payment information.
5.5 All personal data collected during the order will be processed in accordance with Article 15.
5.6 The Buyer with a Client Account (see Article 14) who wishes to order a Product is exempt from completing the identification form (excluding payment information) and can therefore order faster.
Order In addition to the sale by unit, the Products are also offered by the Vendor in the form of a periodic subscription (hereinafter the « Subscription »).
5.7 The regulations of a Subscription available to the Customer are as follows:
– Regular delivery of the ordered goods
– Choice of different delivery intervals (1 month)
– The duration of the contract is unlimited and can be terminated at any time by contacting us directly by telephone on +442033184955 (Monday to Friday from 9am to 6pm).
– Packages are sent on the same day each month, from the day of subscription, provided that this day does not fall on a weekend.
5.8.The Customer can choose 1 form of Subscription: The monthly Subscription for an indefinite period. When taking out a Subscription, it is the Customer’s responsibility to ensure that the Subscription is in line with his needs and choices. The Subscription can be taken out as part of promotional operations set up from time to time by Feed. The conditions relating to these operations are described below:
5.9. Monthly Subscription for an indefinite period The Customer may take out a monthly Subscription for an indefinite period. In this context, he will receive the products to which he has subscribed each month until termination of the Subscription. In doing so, the Subscription is automatically renewed each month for an additional period of one (1) month, unless terminated by the Customer, under the conditions set out in Article 5.3. below. Payment for the Subscription shall be made each month by debiting the Customer’s personal account indicated when placing the Order.
5.10. Termination/Term of the Subscription
The Customer may terminate the monthly Subscription for an indefinite period at any time, this type of Subscription being without any commitment as to its duration, by telephone on +442033184955 (Monday to Friday from 9am to 6pm). The termination request must be sent to Feed. at least 3 days before the renewal of the Subscription to take effect.
5.11. Methods of payment In the event that the Customer subscribes to a Subscription, the Products will be delivered at the frequency applicable to the Subscription ordered by the Customer and payment will be taken at the beginning of each Subscription period. The Customer must ensure that it has sufficient funds to cover the payment of the Subscription. If the Customer changes payment methods during the Subscription period, the Customer must ensure that it updates its customer account information. Failing this, the Subscription will be stopped or suspended by the Seller.
In the event that it is impossible to debit the sums due in settlement of the order, for any reason whatsoever, the order will be cancelled or the Subscription stopped or suspended, without prejudice to any damages that the Seller may request to compensate for its loss.
The Customer must also update his address in the event of a move during the Subscription period. The Seller shall not be liable if the Customer does not update his address in the event of a move. The Customer will be invoiced for the cost of the second delivery of any Subscription order that has to be returned due to the Customer’s failure to update his delivery address.
Payment for the Services is made by credit card (Blue, Visa, Mastercard). The payments made will be secured by a data encryption procedure in order to avoid the interception of this information by a third party.
Payments made by the Client are considered final after effective collection of the sums.
Feed. cannot be held responsible in case of fraudulent use of the means of payment used on the Site or in case of error due to the payment system.
Each Renewal is conditioned to the withdrawal of the amount corresponding to the subscription from the Member’s bank account.
In the event of refusal to debit, for any reason whatsoever, the Member must regularize his situation. Failing this, the next Renewal will not be possible and the Service will be suspended by Feed.
Article 6. Validity and validation
6.1 By placing an order on the Site, the Buyer accepts these Terms in full, without exception or reservation.
6.2 Only orders with a minimum of 12 meals, independently of the number of Products, can be validated. The “Starter Pack” Product, including 5 meals, is not subject to this rule and can therefore be ordered alone, without the need for a minimum order of 12 meals.
6.3 A summary of the Product ordered is communicated by the Seller to the Buyer after the order is placed at the e-mail address indicated on the Buyer’s identification form.
6.4 The summary of the Product order includes the following information:
- a summary of the Products ordered;
- the total price for the Products ordered;
- the date and time of the order;
- the date or period by which the Seller undertakes to deliver the Products;
- the Delivery costs for the delivery of the Products;
- the payment method chosen by the Buyer; and
- the withdrawal period for the Buyer and the way to exercise this right.
6.5 The Buyer shall promptly check the contents of the summary and immediately notify the Seller of any errors or omissions.
6.6 The order confirmation is equivalent to signature and acceptance of the transaction by the Buyer and the Seller.
6.7 The recorded confirmation of the order and all the data transmitted during the order are considered proof of the transaction.
6.8 In the event the order was fraudulently placed, the Buyer may, as soon as this use is noticed, contact the Seller’s customer service as quickly as possible to notify the Seller of such fraudulent order.
6.9 It is expressly agreed that, unless there is a manifest error on Seller’s part, the data stored in the Seller’s computer systems, under reasonable conditions of security, shall be probative with regard to orders made by the Buyer. Data in electronic or computerised form constitute valid evidence and, as such, are admissible under the same conditions and with the same probative value as any document drawn up, received or kept in writing.
6.10 The Seller undertakes to fulfil the orders placed on the Site only within the limits of the available Product stocks. If the Products are not available, the Seller undertakes to inform the Buyer as soon as reasonably possible.
6.11 The Seller may refuse orders if the quantities of Products are abnormally high for Buyers who are private consumers.
Article 7. Payment
7.1 The validation of the Products order implies for the Buyer the obligation to pay the price indicated on the order confirmation.
7.2 The Buyer must pay for their order by credit card (Debit card, Visa, Eurocard, MasterCard) or PayPal the time the order is placed.
Article 8. Availability
8.1 The Products are offered by the Seller on the Site within the limits of available stocks and their eventual shelf-life. For Products not stocked, offers are valid subject to availability.
8.2 In the event of unavailability of a Product after the order has been placed and accepted, the Seller will inform the Buyer by e-mail as soon as reasonably possible. The Buyer may then cancel the order.
Article 9. Transfer of ownership
9.1 The products remain the Seller’s sole property until full payment of the price has been received by the Seller.
9.2 The transfer of ownership of the ordered Product takes place at the time of the physical transfer of the Product to the Buyer, the risks of loss or damage to the Products are transferred from the Seller to the Buyer upon dispatch of the Products by the Seller.
Article 10. Delivery
10.1 The Delivery is made to the address as set out in the Buyer’s order form.
10.2 Only deliveries within the European Economic Area are possible to be placed on the Site. The Buyer must contact the Seller in the event that they wish to have their order delivered outside the European Economic Area.
10.3 The Delivery times indicated on the Site are average times. The Seller shall make every effort to comply with these deadlines.
10.4 The Delivery time of the order may vary according to the Delivery method chosen by the Buyer.
10.5 The Products shall be shipped by the Seller to the Delivery address given by the Buyer during the ordering process.
10.6 In the event of a delay in Delivery, an email will be sent to the Buyer to inform them of this delay and the possible consequence on the indicated Delivery time.
10.7 Delivery is free within the United Kingdom for all orders and shall be free in the rest of the European Economic Area for orders over £70.
10.8 After payment of an order, a tracking number for the order will be sent to the Buyer to the email address indicated.
10.9 The Seller will not be responsible for any delay in Delivery due to the Buyer’s unavailability for delivery.
10.10 At the time of Product Delivery, the Buyer is required to check that:
- the number of packages delivered matches the information in the transport document and the invoice; and
- the packaging is intact, undamaged, not wet nor altered in any way, including for the materials used to close the package.
10.11 The Buyer must immediately report any damage to the packaging and/or the Products or an error in the number of packages or non-compliance of the information in the transport document, by submitting a written control reserve on the Delivery receipt. After signing the Delivery receipt, the Buyer may not raise any dispute regarding the external appearance of the Delivery packaging.
Article 11. Rescission
11.1 The order of Products can be rescinded by the Buyer in case of:
- delivery of a Product that does not comply with the stated characteristics of the Product;
- a Price increase that is not justified by a technical modification of the Product imposed by the public authorities; or
- Delivery occurs after the deadline set out in the order form or, in the absence of such a deadline, after thirty days following the acceptance of the order by the Seller.
11.2 The order of Products can be rescinded by the Seller in case of:
- refusal of the Buyer to take the Delivery; or
- non-payment of the price at the time of order validation.
Article 12. Withdrawal
12.1 The Buyer has a withdrawal period of fourteen (14) days from the date of Delivery of their order to return the Product to the Seller for exchange or refund without penalty, with the exception of the return costs, which shall be the responsibility of the Buyer.
12.2 To exercise the right of withdrawal, the Buyer must inform the Seller of wanting to exercise that right by email (firstname.lastname@example.org) or by the online contact form (here) within fourteen (14) days from the date of Delivery.
12.3 A standard withdrawal form is attached to these Terms. Its use by the Buyer is not mandatory.
12.4 Any return must be reported in advance to the Seller’s customer service department:
- by e-mail: email@example.com
- by phone: +44 2033 184 955
12.5 Returns must be made in their original and complete condition (packaging, accessories, instructions) and must include the original purchase invoice. Returns must be made as soon as possible and, at the very latest, within fourteen (14) days following the communication of the Buyer’s decision to withdraw from the contract.
12.6 Returns are made to the following address: FEED chez SECONDESK, 159 Avenue Charles de Gaulle, 92200 Neuilly-sur-Seine.
12.7 Any damage to the Product during its return is the Buyer’s responsibility and may, at the Seller’s sole discretion, be of such a nature as to invalidate the Buyer’s right of withdrawal.
12.8 In the event of a return which satisfies the conditions set out above, the Seller will refund the Buyer the sums paid for the product, including Delivery costs, upon receipt of the returned Products.
12.9 The refund will be made using the same method of payment as the one used by the Buyer in the initial transaction, unless the Buyer expressly agrees to use another method of payment. The Seller is not obliged to refund the additional costs if the Buyer has expressly chosen a more expensive Delivery method than the standard Delivery method offered by the Seller.
12.10 The right of withdrawal granted in case of remote selling may not apply in particular to the following contracts:
- supply of goods that are likely to be deteriorated or expire quickly; or
- supply of goods which have been unsealed by the Buyer after Delivery and which cannot be returned for hygiene or health protection reasons.
12.11 In case of a Product exchange, the shipment of the Product from the Buyer to the Seller and the reshipment of the new Product will be at the Buyer’s sole expense.
Article 13. Warranties
13.1 All Products available for order on the Site benefit from the legal guarantee of conformity and the guarantee against hidden defects.
13.2 The Products must be returned by the Buyer in the condition in which he received them with all the elements (accessories, packaging, instructions, etc.), as well as with the invoice justifying payment. Delivery costs will be refunded to the Buyer by the Seller on the basis of the invoiced rate and return costs will be refunded to the Buyer by the Seller upon presentation of supporting documents.
13.3 The provisions of this article do not prevent the Buyer from benefiting of the withdrawal right provided by Article 12.
13.4 The Seller warrants that there are no hidden defects in the Products which make the Product unfit for the purposes for which they were intended.
13.5 Any action by the Buyer against the Seller resulting from hidden defects must be brought within two years from the discovery of the defect.
13.6 The Seller warrants that the goods will be in conformity with the contract and will be liable for any lack of conformity existing at the time of delivery.
Article 14. Customer account
14.1 The Buyer can create a customer account that gives them access to many advantages, including: (i) order faster; and (ii) register different addresses.
14.2 To create a customer account, the Buyer must provide the following information:
- first and last name;
- e-mail address; and
- a password.
14.3 The Buyer has the possibility to create an account with their Facebook or Google account.
14.4 The Buyer with a customer account is required to log in to order Products on the Site.
14.6 If the account becomes inaccessible to the account holder, the account holder may report it to the Seller’s services by contacting customer service.
Article 15. Personal data
15.1 In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the Buyer’s personal information may be processed by the Seller.
Article 16. Cookies
16.1 When surfing on the Site, the Buyer is asked to consent to the use of persistent and non-persistent cookies by the Seller.
Article 17. Intellectual property
17.1 All the elements of the Site, whether visual or audio, including software, all intellectual property rights such as trademarks, service marks, shape marks, copyrights, patent and trade name in the Site, the Product or any material on the Site or of the Seller, are and remain the exclusive property of the Seller.
17.2 Unless otherwise specified, the intellectual property rights in the documents contained on the Site and each of the elements created for this Site are the exclusive property of the Seller. The Seller does not grant any license or any right to the Buyer other than the right to browse the Site and place orders for Products.
17.3 The reproduction of any page or content of the Site by the Buyer or any third party is subject to prior written authorisation by the Seller. The reproduction of any page, content or documents published on the Site is only authorised for the exclusive purpose of information for personal and private use, any reproduction and use of copies made for other purposes being expressly prohibited by the Seller.
17.4 It is prohibited for a Buyer to use any trademarks, images, brand name or other intellectual property rights of the Seller for any purposes.
17.5 It is prohibited to copy, modify, create a derivative work, reverse the design or assemblage or in any other way attempt to find the source code (except as provided by law), sell, assign, sub-license or transfer in any way any rights relating to the Site.
17.6 It is prohibited to modify the Site or use modified versions of the Site and in particular (without this list being exhaustive) in order to obtain unauthorised access to the Site and to access the Site by any means other than through the interface provided to the Buyer by the Seller for this purpose.
17.7 The Buyer who has a personal website and who wishes to put, for personal use, a link directly to the Site on their website, must request prior written authorisation from the Seller, who has the right to refuse it without specific reason.
17.8 Any unauthorised links to the Site, pursuant to clause 17.7, must be removed immediately at the Seller’s request.
Article 18. Confidentiality
18.1 The Site and any software used in connection with it may contain confidential information protected by applicable intellectual property rights or any other law.
Article 19. Liability
19.1 The Seller is not liable in the event of non-compliance with the legislation of a third country to which the Product is shipped. It is the Buyer’s responsibility to consult the local authorities about the possibility of importing or using the Products ordered.
19.2 The Seller will not be liable for any damage resulting from misuse of the Product by the Buyer or any third party. The parties agree that the total aggregate liability of the Seller shall be the price paid by the Buyer for the order.
19.3 The nutritional composition of each Product is clearly displayed on the Site, as well as on each order and on the Products, the Seller is not responsible for any intolerances or allergies of the Buyer.
19.4 The Seller is not liable for any inconvenience or damage inherent in the use of the Internet, in particular a service interruption, an external intrusion or the presence of computer viruses. The same applies to potential hypertext links present on the Site.
19.5 The Seller will not be liable in case any non-performance of its obligations would be attributable either to: (i) the unforeseeable and insurmountable circumstance of a third party to the contract; or (ii) a case of force majeure.
Article 20. Force majeure
20.1 Neither party shall be liable to the other party in the event of a force majeure event, due to r external causes such as industrial disputes, intervention by civil or military authorities, natural disasters, fires, water damage, interruption of the telecommunications network or the electricity network, without this list being exhaustive.
Article 21. Archiving and proof
21.1 The Seller archives the purchase orders and invoices on a reliable and durable storage media.
21.2 The Seller’s computerised records shall be considered by all parties involved as proof of communications, orders, payments and transactions between the parties.
Article 22. Litigation
22.1 In case of a dispute, the Buyer must first contact the Seller’s customer service department by e-mail (firstname.lastname@example.org) or by mail (231 rue Saint Honoré 75001 PARIS).
22.2 In the case of failure to resolve the complaint of via the customer service department, or in the absence of a response from the customer service department within two months of receipt of the customer service department of the complaint, the Buyer may submit the dispute to the International Court of Arbitration,) which will attempt, in complete independence and impartiality, to bring the parties together in order to reach a solution.
22.3 The Buyer and the Seller remain free to accept or refuse the use of dispute resolution through mediation as well as to accept or refuse the solution proposed by the mediator.
22.4 In the absence of an amicable agreement, the relevant court to resolve the dispute is the court of England and Wales.
The language of these Terms is English. These Terms, and any contracts or disputes arising out of or in relation to these terms are subject to English law.
Article 23. Duration
These Terms apply throughout the period during which the Products offered for sale by the Seller are available online.
Article 24. Invalidity
If any of the clauses of these Terms should be deemed invalid with regard to a rule in force or a court decision that has become final, it shall then be deemed unwritten, without however causing the invalidity of all the Terms or altering the validity of the other provisions thereof.