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FAQ.

FAQ.

Feed.

What is Feed.?

Feed.
They’re meals. And snacks. Convenient. Balanced.
A meal that has all the nutrients, vitamins & minerals you need.
No prep needed.
Vegan. Gluten-free. Lactose-free. Non-GMO.

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What are some of Feed.’s initiatives for the environment?

Our monodoses are made of 100% recyclable paper.
Our cardboard packaging is 100% recyclable. Recycled. Issued from sustainably managed and FSC-certified forests*.
We surround ourselves with partners who share this vision.
Our printers are Imprim’Vert-certified. They play by the rules, reducing their environmental impact (energy saving), ensuring good waste management and using environmentally friendly ink.

We are aware. We can always do better.
Resilience. Research. Determination. Improvement.
To find out more, read our article on ecology (mettre lien article)

*FSC. Environmental label. Ensures that the production of wood or a wood-based products complies with procedures guaranteeing sustainable forest management.

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Can hot water be used in the shaker?

Of course.
However, do bare in mind that the heat might deteriorate our recipes’ vitamins and minerals.
We suggest lukewarm or fresh water.

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Can I put milk in the shaker instead of water?

Yes. However, that will increase the energy intake.
We recommend plant-based milk if you want a truly vegan meal.

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Is Feed. Kasher or Halal?

Our meals are neither Kasher nor Halal-certified. However, they are vegan.
For more information, check out your meal’s content.

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Where do Feed. vitamins come from?

60 to 80% of the vitamins and minerals are naturally supplied by our recipes’ ingredients.
Adding a vitamin mix guarantees 15 to 33% of your daily intake of vitamins and minerals.

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Can diabetics consume Feed. products?

There is no contraindication. Glycemic index varies from 22 to 30.

Meal-Shake (powder).
The carbohydrates come from gluten-free oat flour. Fruit and vegetable powders. Our meal drinks have no added sugars.

Meal-Shake (ready-to-drink).
Carbohydrates are mainly provided by maltodextrin. Glycemic index ranging from medium to high. The high fibre and protein content ensures a low to medium glycemic index for your ready-to-drink.

Meal-bar.
Agave syrup is used to bind our ingredients. Low glycemic index. No spikes in blood sugar.
Naturally rich in minerals. Iron. Calcium. Potassium. Magnesium.

All cases are different. Ask your doctor’s opinion.

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What are the contraindications when it comes to consuming Feed. products?

Children. Teenagers.
Different nutritional needs than those of adults. Both in terms of quality and quantity.

Pregnant women.
Precaution with vitamin A as high doses can represent a risk for the foetus.
Excess soy. Rich in phytoestrogens which can interfere with the hormonal system of both the mother and baby.

Specific diets.
Ketogenic. Poor in FODMAPS. Poor in certain vitamins and minerals, etc.

Ask your doctor’s opinion.

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Is it OK to consume only Feed. products and nothing else?

No contraindication. No risk, from a nutritional point of view.

Our objective. Ideal and practical alternative to make more of your time.
We do not want to completely replace traditional food.

Adapt your Feed. according to your needs and your desires.

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How are the (powder) meal-shakes made?

Raw materials crushed and mixed.
Freeze-dried* fruits and vegetables to preserve nutritional properties.
Bagging of 1 meal or 20 meals.

*Freeze-drying: a preservative process that allows the dehydration of a food substance in order to reduce it to powder form.

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How are the (ready-to-drink) Meal-Shakes made?

Dry matter diluted in water and rapeseed oil.
Sterilisation of the mixture obtained at Ultra High Temperature (UHT) for a few seconds.
Bottling under sterile conditions.
Quickly cooled drink to preserve nutritional properties.

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How are the meal bars made?

Mixture of raw materials with agave syrup and/or vegetable fibres, liquefied by slight heating.
Mixture stirred until a homogeneous texture is obtained.
Cooled, extruded* and cut into 70 or 100 g portions.
Depending on the recipe, they are heeled or completely coated with chocolate.
Packed in sachets.

*Extrusion: pressurising the mixture in a mold to give it its final shape.

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How are the Crunchy balls made?

Two steps.

1. Extrusion.
Flours are mixed with water. Until a smooth and homogeneous dough is obtained.
This dough is put under vacuum.
Which will cause the trapped air to swell. And make the dough very airy.
This blown mixture is passed through a huge syringe called an extruder.
To be cooked and pushed into a mold which will give it its final billet shape.
The cooling will bring it all its crispness.

2. Coating.
Plain billets (without coating) are placed in a chocolate turbine (a kind of food mixer).
Temperate dark chocolate is gradually added to it and constantly coats the billets.
After several minutes of turbination, the chocolate cools around the billets.
And leaves a thin, perfectly smooth layer.
It is possible to add a decoration like grated coconut at the end of the turbining to dress the billet and give it a different flavour.

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Buy. Feed.

How can I cancel my order?

Contact our Customer Happiness team.
9:00 am to 6:00 pm. Monday to Friday.
Mail. service.clients@feed.co.
Phone. +33 (0)9 70 73 18 71.

You cannot cancel an order that is already in preparation. In this case, refuse your delivery at the carrier’s presentation.

Upon return to the warehouse, the refund is made between 4 and 5 working days.

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What are the delivery times and prices?

Delivery time.
France. Colissimo. Colis Privé*. Mondial Relay. 3 to 4 working days.
France. Chronopost. 48h working days.
European Union. 6 to 10 jours working days.

Delivery cost.
Colissimo. Colis Privé. Mondial Relay. 5.90€.
Chronopost. 9.90€.

For purchases above 70€. Free delivery.

*With Colis Privé. If the recipient is absent, the package will be delivered to the nearest Mondial Relay store.

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Which countries do you ship to?

Germany. Austria. Belgium. Bulgaria. Cyprus. Croatia. Denmark. Spain. Estonia. Finland. Greece. Hungary. Ireland. Italy. Latvia. Lithuania. Luxembourg. Malta. The Netherlands. Poland. Portugal. Czech Republic. Romania. United Kingdom. Slovakia. Slovenia. Sweden. Switzerland.

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Do you deliver outside the European Union?

May be subject to obligations and taxes. These are collected by the country of destination when the package crosses the border.

Customs clearance costs are not borne by Feed.

Customs policies depend on the country. For more information, contact the local customs department.

You are responsible for the import of the products. It is therefore important to respect the laws and regulations in force.

It is possible that your package may be opened and inspected at the border by the customs authorities for safety reasons.

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What are your accepted payment methods?

Credit cards.
Visa. Mastercard.

PayPal.
Secure payment. PCI-certified level 1.

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How can I return my package?

Return accepted if the item is in its state of origin. The return is not the responsibility of Feed.

Contact our Customer Happiness team.
9:00 am to 6:00 pm. Monday to Friday.
Email. service.clients@feed.co
Phone. +33 (0)9 70 73 18 71

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What are the points of sale?

More than 5,000 stores.

Find them in our store locator.

 

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What should I do when my parcel is delivered?

Order received.
1) Check your package in front of the carrier.
2) Refuse if your package is in poor condition. If your package is repackaged. If your package is wrapped with adhesive other than ours. If your package is too light. If your package has been opened during transport, etc.
If your package is in a perfect state. Accept delivery with detailed feedback.
If your package is damaged. Or if there are missing items. Refuse your package.
If your package is in good condition. Check the contents in the presence of the deliveryman or the post office operator.
Please note that the mention « subject to unpacking » (French: « sous réserve de déballage ») is not valid in the event of a dispute: describe precisely what you saw and take photos of your package (if possible before opening) from all angles.
3) If need be. Contact our Customer Happiness team.
9:00 am to 6:00 pm. Monday to Friday.
Email. service.clients@feed.co.
Phone. +33 (0)9 70 73 18 71.

Order marked as delivered but not received.
1) Check the mentionned delivery address.
Check to see if you have a calling card in your mailbox. Or at your neighbour’s house.
2) If need be. Contact our Customer Happiness team.
9:00 am to 6:00 pm. Monday to Friday.
Email. service.clients@feed.co.
Phone. +33 (0)9 70 73 18 71.

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How do I change the delivery address?

For a change of delivery address. Contact the carrier with your tracking number.

Colissimo. 3631. Monday to Friday. 8:30 a.m. to 7 p.m. Saturday. 8:30 a.m. to 1 p.m.

Colis Privé. 08 06 00 02 50. Monday to Friday. 8 a.m. to 7 p.m.

Chronopost. 09 69 39 13 91. Monday to Friday. 8 a.m. to 7 p.m. Saturday. 8 a.m. to 12 p.m. Mail. service.client@chronopost.fr.

Mondial Relay. 09 69 32 23 32. Monday to Friday. 9 a.m. to 12 p.m. 2 p.m. to 6 p.m. Mail: suividecolis@mondialrelay.com.

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Original. Range.

How do I properly prepare my Original shake?

Pour 300 ml of water into a shaker.
Add your Original Feed. monodose or 3 pods from your 20-meal sachet.
Shake. Drink.

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What are the allergens in the Original range?

Bar-meal.
Soy. Almonds. Sulphites *.

Meal-shake (ready-to-drink).
Soy.

* only in apple-cranberry, lemon and banana-chocolate meal bars.

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What are the benefits of the Original range ingredients?

Meal-shake (powder).
Gluten-free oats which gives this guzzling cereal note and which goes perfectly with our freeze-dried fruits or vegetables. Whole pea protein and flaxseed that’s packed with omega 3.

Meal-bar.
A fine selection of dried fruits, almonds, buckwheat seeds, pieces of fruits, grated coconut, chickpea, pea and rice flour. A blend that gives you all the fibre, protein, vitamins, minerals and omega 3 you need.

Meal-shake (ready-to-drink).
A smooth mixture based on fruit or cocoa puree, complete vegetable proteins rich in essential amino acids and rapeseed oil source of omega 3.

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What are the different formats of Feed.’s Original range?

3 formats.

Meal-Shake (powder). 115 g. 500 kcal.
Chocolate. Red berries flavour. Vanilla flavour. Tomato. Vegetables.
No added sugar. Fibre-rich. 16 g of protein. Rich in vitamins & minerals.

Meal bar. 100 g. 400 kcal.
Chocolate. Red berries. Lemon. Coconut-chocolate. Banana-chocolate. Apple-cranberries.
Fibre-rich. 20 g of protein. Rich in vitamins & minerals.

Meal-Shake (ready-to-drink). 500 ml. 430 kcal.
Chocolate. Red fruits. Vanilla flavour.
No added sugar. Fibre-rich. 15 g of protein. Rich in vitamins & minerals.

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What are the strenghts of the Original range?

DO. Feed. The complete meal. With protein. Carbs. Lipids. Fibre. Vitamins & minerals. Take anywhere. Get the right amount of energy. To get things done. It’s your call.

SAVE. Time. To keep going. To move forward. To bring your projects to life.

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Light. Range.

Does the Light range contain allergens?

Meal bar.
Soy. Sesame.* Sulfite**.

* only for the Sesame-chocolate bar.
** only for the Orange-chocolate bar.

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How do I properly prepare my Light shake?

Pour 330 ml of water into a shaker.
Add your Light Feed. monodose or 2 pods from your 20-meal sachet.
Shake. Drink.

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What are the benefits of the Light range ingredients?

Meal-shake (powder).
Gluten-free, high-fibre oats, freeze-dried fruits, whole pea protein and flax seeds packed with omega 3.
Most of the range: konjac and 3 other super-foods (Cayenne pepper, green tea & guarana) to offer you quick and lasting satiety until the next meal.

Meal-bar.
A rich fibre blend made from pieces of fruits, whole vegetable protein from peas and soy. A little rapeseed oil rich in omega 3. All enclosed in a shell of fine dark chocolate, crunchy and sugar-free. We add konjac for a quick and lasting appetite suppressant effect.

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What are the different formats of the Light range?

2 formats.

Meal-shake (powder). 90 g. 300 kcal.
Raspberry-mango. Peach-green tea. Coconut-chocolate. Banana-chocolate. Peas-mint.
No added sugar. Fibre-rich. Protein-rich (22g). Riche in vitamins and minerals. Super ingredients.

Meal bar. 70 g. 250 kcal.
Blackberry-chocolate. Sesame-chocolate. Orange-chocolate. Mint-chocolate.
Low in sugar. Fibre-rich. Protein-rich (14g). Source of vitamins and minerals. Super-foods.

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What are the strenghts of the Light range?

DARE. Low-calorie, low sugar and low-fat recipes to help you reach your weight or fitness goals.

BOOST. 4 super ingredients present in the Light recipes to boost your metabolism. And konjac to ensure a fast and long-lasting sensation of fullness.

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What are the super-foods?

Konjac. Green tea. Guarana. Cayenne pepper.
Very low calorie foods. Rich in fibre.
Natural appetite suppressant. Rich in antioxidants that aid digestion and boost your metabolism to help you reach your weight or fitness goals.

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Sport. Range.

Does the Sport range contain allergens?

Meal bar.

Soy.
Pecan nuts.*

* only in the Pecan-Chocolate bar.

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How do I properly prepare my Sport shake?

Pour 500 ml of water into a shaker.
Add your Sport Feed. monodose or 3 pods from your 20-meal sachet.
Shake. Drink.

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What are the benefits of the Sport range ingredients?

Meal-shake (powder).
A delicious, sugar-free blend of pea flour, sunflower seeds, gluten-free oats, freeze-dried fruits, and flaxseeds. It is the guarantee of a meal very rich in vegetable proteins, full of fibre and carbohydrates that are full of vitamins, minerals and omega 3.

Meal-bar.
Lots of complete vegetable proteins from peas and rice, pieces of fruits and a little rapeseed oil, rich in omega 3. All coated in a crunchy shell of dark delicious chocolate without sugar.

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What are the different formats of the Sport range?

2 formats.

Meal-shake (powder). 125g. 500 kcal.
Banana. Hazelnut chocolate. Red fruit flavor. Vanilla flavor. Vegetable.
No added sugar. Rich in fibre. Rich in protein. Rich in vitamins & minerals.

Meal bar. 100g. 370 kcal.
Cranberries-chocolate. Pecan-Chocolate.
Reduced in sugars. Rich in fibre. Rich in protein. Source of vitamins & minerals.

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What are the strenghts of the Sport range?

PERFORM. Highly rich in vegetable proteins. Sport recipes provide the right amount of energy for a good workout.

OPTIMISE. Rich in essential amino acids and low glycemic index carbohydrates. Optimal for recovery and muscle building.

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When is the Sport range best consumed?

High protein. Low glycemic index.

Pre-workout.
1 to 3 hours before a workout session to avoid any digestive discomfort.

Post-workout.
Rich in proteins. Carbohydrates with a low glycemic index. Optimal for muscle recovery and reconstruction.

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Snack. Range.

Does the Snack range contain allergens?

Crunchy balls.
Soy.

Raw bar.
Peanuts.
Hazelnuts.
Soy.

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What are the benefits of the Snack range ingredients?

Crunchy balls.
Puffed, light and crispy billets. Made with rice flour, corn and peas.
An intense dark chocolate coating. And guzzling. To keep the crunchiness of Crunchy balls.
The result: a delicious and balanced snack. Without palm oil.

Raw bar.
Fruits, fruits and fruits.
Dates. Plum. Almonds. Hazelnut. Peanuts. Cherry. Banana. Coconut. Cocoa. Rice and soy protein. Etc. The best of vegetables for a balanced snack.

Dates are a miracle fruit very rich in fibre. So rich that it brings on its own, more than 60% of the fibre in our recipe. A real appetite suppressant and satietogenic power. It is full of vitamins (A, C, B2, B3, B5, B6) and minerals (potassium, magnesium, iron and calcium). Ideal for fighting fatigue.

Peanuts are one of the richest food in vegetable protein. Richer than a slice of red meat. It is also rich in omega 9 which helps lower bad cholesterol. Athletes swear by this oilseed reputed anti-cramping and anti-fatigue thanks to the magnesium, phosphorus, potassium, manganese and vitamin B3 it contains.

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What are the different formats of the Snack range?

2 formats.

Crunchy balls. 45 g. 200 kcal.
Chocolate. Coconut-chocolate.
2x less sugar*. 2x more protein*. 6x more fibre*.

Raw bar. 28g. 100 kcal.
Chocolate-peanut. Chocolate-hazelnut. Peanut. Coconut. Banana. Cherry.
Fibre-rich. Protein-rich. Source of vitamins and minerals.

*Compared to other crunchy balls out there.

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What are the strenghts of the Snack range?

CHOOSE. Fibre. Protein. Vitamins and minerals. Energy. Always have one in your pocket.

ENJOY. Guilt-free. Give yourself a break. Have a balanced snack.

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When is the Snack range best consumed?

Every day.
Replace your usual snacks that are too high in sugars and fats.
Take a Feed. Snack. Balanced. Tasty.

Don’t feel guilty anymore. Indulge yourself.

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What is a raw bar?

Our raw bars are delicious bars 100% vegetable and without cooking. To maintain natural nutritional properties. Few ingredients. Carefully selected to offer a snack rich in fibre and protein in just 100 kcal.

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